GTT 24x7 NOC

Fault Resolution and Optional Managed Network Services

24x7x365 Global Network Operations Center

All GTT services are supported by GTT’s 24x7x365 Global Network Operations Center. The GTT NOC is staffed with Tier 1 and Tier 2 NOC technicians who provide one-stop fault management across both on-net and off-net services. The GTT NOC is also supported by a 24x7x365 Tier 3 Engineering group in London, New York, Washington and L.A. The GTT NOC maintains a fully operational disaster recovery site in the event of catastrophic event and mirrors servers at co-lo facilities

As a network integrator, GTT leverages preferred relationships with carriers worldwide to gain deeper access to carrier technical resources, and preferred partner support teams – to resolve issues faster for our customers.

24x7 NOC Contacts:

Contact the GTT NOC at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or via any of the phone numbers below:

USA:+1.866.250.3887, +1.877.385.5252
Rest of World: +44 (0)20 7489 4200

Optional Managed Network Services

GTT NOC also offers customers with a variety of managed network services on an as-needed basis. These services may include:

Router/Switch/Server equipment procurement and hosting
Equipment monitoring and proactive notification
Managed VPN service
Customer premise equipment (CPE) installation

GTT 24x7 NOC target objectives:

Answer all phone inquiries within 20 seconds
Acknowledge any email/web form inquiries within 30 minutes
Resolve 95% of all faults at Tier 1 & 2
Resolve critical faults within 4 hours
Update customer every 60 minutes of progress until resolution or an estimated time to resolution is given
Provide written report upon request, 7 days after the fault clearance.
Acknowledge network alarms within 5 minutes